TERMS OF SERVICE, DELIVERY AND REFUNDS
It goes without saying I want you to be totally happy with your new piece of art. If you do have any concerns or questions please contact me in advance and I will be very pleased to help you.
Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.
Payments
How is my payment handled?
Payments are taken through Apple Pay, PayPal in British Pounds Sterling. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.
Can I pay by bank transfer?
Please contact me prior to purchase so we can arrange payment, collection and pickup from either my studio, or the York store. Payment would be required immediately so the artwork is marked as sold and unavailable to others, thank you.
Shipping
I have placed my order, how soon will I receive my painting?
We aim to ensure that original paintings will be packed and shipped within 5 working days. Within the UK pieces are sent fully insured by Royal Mail, Parcel Force, DPD, EVRi or other courier depending on size and weight. Most UK deliveries arrive within 2 days from time of shipping. During periods of disruption we will contact the buyer to discuss possible alternative methods of postage.
Please allow 7 working days in total from the date of purchase. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.
Can I collect my artwork from a physical location?
Yes, please contact me before making a purchase and I can arrange alternative payment, usually Bank Transfer and then arrange suitable collection with you from a store in the City Centre of York. If you live local to York you would also be able to collect the artwork from my Studio in Tollerton if that was more suitable. If you are purchasing a large piece, especially if it is framed already, please check the size to ensure that it will fit into your mode of transport.
How Much Does Shipping Cost?
Shipping costs are provided at the checkout and will be calculated based upon the value and size of your artwork.
Can you ship internationally?
It is difficult to give shipping options for every piece of artwork, for each country. For this reason I only show options to ship within the UK. However, if you would like to purchase something and live outside the UK please contact me with your details and the artwork you would like to purchase and I can give you purchase and shipping options.
Please Note: Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We accept no responsibility for additional charges.
Returns
What if my artwork arrives and I don’t like it?
I want you to be fully happy with your new artwork. If an original artwork is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service used to send it to you. Returning the artwork safely is your responsibility. Once the piece has been returned undamaged I will refund your payment within 14 days. You are responsible to covering the cost of return postage.
What if the Artwork is Bigger or Smaller than I expected?
The dimensions of each artwork are provided in each artwork listing in my shop. If the artwork is provided framed I also list the overall size. The sizes given are measured with a reasonable duty of care and are accurate to within approximately +/- 1cm. It is your responsibility to ensure the artwork is the correct size of your requirements and no returns will be accepted for this reason.
What if my artwork arrives damaged?
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 24 hours of receiving it with a photograph of the artwork and the damaged packaging.
What about Overseas Returns?
At this time I am unable to offer a refund or return on any artworks sent outside of the UK.